Cast.app Product Documentation

Welcome to Cast.app - your automation platform to scale growth and revenue from existing customers through personalized presentations and automated recommendations.

🚀 Quick Start Guides

🎯 New to Cast.app?

Get up and running in 15 minutes

Start Here

📊 Create Your First Campaign

Learn the core workflow

Create Campaign

🔗 Connect Data Sources

Import your data

Connect Data

📚 Browse by Topic

• 📈 Campaigns & Analytics - Create, deliver, and track campaigns
• 📊 Datasets & Data Sources - Manage your data connections
• 🎨 Slide Types & Design - Build compelling presentations
• 🎯 Recommendations - Create automated advice and next steps
• ⚙️ Project Settings - Configure your projects
• 👥 Team & Account Management - Manage users and permissions

🔍 Popular How-To Guides

• How to set up DNS for custom domains
• Adding CSM images to contact lists
• Totango synchronization setup

🔒 Standard Service Level Agreements

• Support hours: Mon–Fri, 9:00am–6:00pm PT (U.S. Federal Holidays excluded).
• Channels: Phone 415-997-9921, email support@cast.app, and business-hours chat.
• Response target: “Commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day.”
• Maintenance/notice & disclaimer: Service may be unavailable for scheduled or emergency maintenance (we use reasonable efforts to give advance notice); no warranty of uninterrupted/error-free service.
• Data export on termination: Customer Data available for 30 days for electronic retrieval.

⏱️ Uptime

• 99.9% monthly (excludes scheduled/emergency maintenance, force majeure, and customer/third-party causes).

🚨 Sev-based response & resolution:

• Sev-1 (Critical outage): 24×7 paging, ≤30 min initial response, hourly updates, ≤4 h workaround, ≤8 h restoration (best-effort if external dependencies).
• Sev-2 (Major degradation): ≤2 business hours response, ≤1 business day workaround, ≤3 business days resolution.
• Sev-3 (Minor degradation): ≤1 business day response, ≤10 business days resolution.
• Sev-4 (How-to/requests): ≤1 business day response; plan tracked in backlog.

📋 RFO / Post-incident reviews:

• Initial summary within 24 hours of restoration; full Root-Cause Report within 5 business days (up to 10 if multi-vendor).

📞 Need Help?

• 📧 Support: support@cast.app
• 📖 FAQ: Frequently Asked Questions
• 🗓️ Book Demo: Questions about features or strategy? Book a demo

🔒 Security & Compliance

Cast.app maintains enterprise-grade security standards. View our security documentation for compliance details.

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